Refund and Returns Policy

Effective Date: 01/01/2018

At Zerabyte, we are committed to ensuring customer satisfaction by providing high-quality products such as industrial adapters, thin clients, mini PCs, and projectors. Our Refund and Returns Policy outlines the process, eligibility, and terms for returns, replacements, and refunds. We strive to make the procedure transparent, convenient, and hassle-free for all our customers.

1. Scope of Policy

This Refund and Returns Policy applies to all products purchased from Zerabyte through:

• Official Zerabyte website

• Authorized distributors and dealer stores

• Online marketplaces where Zerabyte operates

• Bulk or corporate orders

The policy covers defective, damaged, or incorrect products and ensures customers receive proper replacements or refunds within the stipulated time.

2. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

1. The product must be purchased directly from Zerabyte or its authorized dealers.

2. The request for return or replacement must be submitted within 7 days of product delivery (for minor issues) or as per warranty terms for defective items.

3. Products must be in their original packaging, including accessories, manuals, and any promotional items.

4. Products must not show signs of misuse, physical damage, or unauthorized repair attempts.

3. Non-Returnable Items

Certain products or circumstances are not eligible for return or refund:

• Products damaged due to negligence, mishandling, or improper installation.

• Consumable items like cables used in bulk that do not have manufacturing defects.

• Products without original packaging, serial numbers, or warranty cards.

• Items purchased during flash sales or special discount offers, unless defective.

4. Types of Returns and Refunds

Zerabyte offers multiple solutions based on product condition and customer preference:

A. Replacement

• For defective or damaged items, a replacement product will be shipped after verification.

• Customers must provide proof of defect through images, videos, or inspection requests.

• Replacement items are shipped at no extra cost.

B. Refund

• Refunds are provided in cases where replacements are unavailable or the customer opts not to receive a replacement.

• Refunds are processed via the original payment method within 7–10 business days after approval.

• Zerabyte reserves the right to deduct any shipping or handling charges if applicable, as per the purchase terms.

C. Repair

• For certain issues, especially with mini PCs, thin clients, and projectors, repair may be offered under warranty.

• Repair is performed at Zerabyte’s authorized service center.

• Customers are informed of estimated timelines and charges (if outside warranty coverage).

5. Return Process

To initiate a return or refund, follow these steps:

1. Contact Support:

   • Email: support@zerabyte.in

   • Phone: +91-9081550067

2. Provide Details:

   • Order number

   • Product name and model

   • Description of the issue

   • Supporting images or video proof of defect

3. Receive Return Authorization:

   • Zerabyte will issue a Return Merchandise Authorization (RMA) number.

   • Only products with valid RMA numbers will be accepted.

4. Package Product:

   • Include original packaging, accessories, warranty card, and all related documents.

5. Ship Product:

   • Customers may use the courier of their choice or Zerabyte’s recommended logistics partner.

   • Retain shipment tracking information for reference.

6. Verification and Resolution:

   • On receiving the product, Zerabyte inspects and verifies the defect.

   • Replacement, repair, or refund is processed based on verification results.

6. Warranty Coverage

All Zerabyte products are backed by a minimum 6-month replacement warranty, with specific terms as follows:

• Adapters: Manufacturing defects, performance issues, or electrical faults.

• Mini PCs & Thin Clients: Hardware or software faults covered under warranty.

• Projectors: Manufacturing defects, faulty display, or malfunctioning components.

Warranty does not cover damage due to misuse, electrical surges, unauthorized repairs, or accidental damage.

7. Refund Timelines

• Verification of returned items typically takes 3–5 business days.

• Refunds to original payment methods are processed within 7–10 business days after approval.

• For bank transfers, credit/debit card, or e-wallet refunds, processing times may vary depending on the bank or payment service provider.

8. Shipping Charges

• For defective or wrongly shipped products, return shipping is free.

• For non-defective returns, customers may be responsible for return shipping charges.

• Shipping charges for replacement products are borne by Zerabyte in warranty-covered cases.

9. Customer Responsibilities

Customers are expected to:

• Provide accurate details and order information when requesting returns.

• Safely package products to prevent further damage during transit.

• Follow instructions given by Zerabyte support staff.

Failure to comply may result in delayed or denied refunds.

10. Cancellation Policy

• Orders can be canceled before shipment by contacting Zerabyte support.

• For orders already shipped, returns and refunds follow the standard return process.

• Cancellation requests are subject to verification and order status.

11. Bulk and Corporate Orders

• Bulk or corporate purchases follow the same refund and returns policy, with additional terms:

  • Verification may include a physical inspection.

  • Replacement or repair timelines may vary based on order quantity.

  • Custom or specialized adapters are eligible for returns only if defective or damaged.

12. Dispute Resolution

• Any dispute arising from refunds, returns, or replacements will be resolved under the jurisdiction of Surat, Gujarat.

• Customers are encouraged to contact Zerabyte support before initiating any legal action.

13. Policy Updates

• Zerabyte may update this Refund and Returns Policy periodically.

• Updated policies are effective immediately upon posting on the official website.

• Continued purchase or use of Zerabyte products indicates acceptance of the updated policy.

14. Contact Information

For all refund, return, or replacement inquiries:

📍 Address: A-105/106, Shivalik Plaza, Utran Kapodra Bridge, Surat-394101, Gujarat, India
📞 Phone: +91-9081550067
✉️ Email: support@zerabyte.in

Our team ensures prompt assistance, clear guidance, and smooth processing of every request.

15. Summary

Zerabyte prioritizes customer satisfaction, ensuring that all products—including adapters, thin clients, mini PCs, and projectors—meet the highest quality standards. Our Refund and Returns Policy is designed to be transparent, efficient, and hassle-free, providing:

• Easy replacement or repair for defective products

• Full or partial refunds when necessary

• Fast processing and clear communication

• Nationwide support and PAN-India delivery

By following the steps outlined, customers can confidently purchase Zerabyte products knowing they are protected under a reliable and customer-focused policy.

Zerabyte — Reliable Technology, Hassle-Free Returns, Customer First.