Refund and Returns Policy

Welcome to our Refund and Returns Policy. At ZERABYTE, we are committed to ensuring customer satisfaction with every purchase. This policy outlines the terms and conditions regarding returns and refunds for our customers. Please read it carefully to understand your rights and obligations.

1. Overview

This Refund and Returns Policy applies to all purchases made through our website, https://zerabyte.in/, and outlines the procedures for returning products and obtaining refunds. We accept returns for domestic orders within India but do not allow returns for international orders.

2. Domestic Returns Policy

2.1 Eligibility for Returns

You may return products purchased from our website if they meet the following criteria:

• The return request is made within 7 days from the date of delivery.
• The product is in its original condition, unused, and in the original packaging, including all tags, labels, and accessories.
• The product is not part of any non-returnable category (see section 4 for non-returnable items).
• You must provide proof of purchase (order number, receipt, or invoice).

2.2 How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team at +91-9081550067 or via email at hello@zerabyte.in. Please include your order number and reason for the return.

2. Receive Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number. This number is essential for processing your return.

3. Prepare the Package:

   • Pack the product securely in its original packaging.
   • Include a copy of your invoice and the RA number.
   • Ensure the package is sealed to prevent damage during transit.

4. Shipping the Return:

   • Return shipping costs are the responsibility of the customer unless the product was delivered damaged or the wrong item was sent.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

5. Return Address:

   • Send the package to the address provided by our customer service team when you receive your RA number.

2.3 Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7-10 business days.
• The refund will be credited back to the original payment method used at the time of purchase.
• Please note that the time taken for the refund to reflect in your account may vary based on your bank or payment provider.

3. International Returns Policy

3.1 No International Returns

Please note that we do not accept returns for orders placed from outside India. All sales made to international customers are considered final. We encourage international customers to carefully review product descriptions, sizing, and specifications before making a purchase.

4. Non-Returnable Items

Certain products are not eligible for return under any circumstances. These include, but are not limited to:

• Products that have been opened or used.
• Items that are not in their original packaging.
• Gift cards or downloadable software.
• Products marked as final sale or clearance items.
• Custom or personalized items.

If you receive a non-returnable item in error, please contact our customer service team for assistance.

5. Exchanges

5.1 Domestic Exchanges

We do not offer direct exchanges. If you need a different product or size, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

6.1 Reporting Damaged Items

If you receive a damaged or defective item, please notify us within 48 hours of receiving the product. To initiate a return for a damaged or defective item:

1. Contact our customer service team at hello@zerabyte.in with your order number and details of the damage or defect.
2. Include clear photographs of the damaged item and packaging.
3. We will provide you with instructions for returning the damaged item and obtaining a replacement or refund.

7. Return Shipping Costs

• For domestic returns, customers are responsible for the return shipping costs, except in cases where we have made an error (e.g., wrong item sent, damaged product).
• In such cases, we will provide a prepaid return shipping label.

8. Customer Responsibility

Customers are responsible for ensuring that the items returned are eligible for return based on the criteria outlined in this policy. We recommend that customers retain proof of return shipment until they have received confirmation of their refund.

9. Changes to the Refund and Returns Policy

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically for any updates. Your continued use of our services after any changes signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

• Email: hello@zerabyte.in
• Phone: +91-9081550067
• Address: 411, Ambavelly Arcade, Utran, Surat-394105.

We are here to assist you and ensure a smooth shopping experience.