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Continue ShoppingFAQ
Zerabyte FAQ provides clear answers to common questions about Mini PCs and Thin Clients, covering shipping,
warranties, customer support, and product usage for businesses and professionals.
Shopping Information
Browse products, add items to your cart, proceed to checkout, and complete payment to confirm your order.
No, you can shop as a guest, but creating an account helps track orders and receive special offers.
We accept major debit/credit cards, UPI, net banking, and wallet payments for quick and secure checkout.
Yes. Our website uses secure encrypted payment gateways to protect your personal and financial data.
Orders can be edited or canceled before dispatch. Contact support as soon as possible for assistance.
Once shipped, you will receive a tracking link via email/SMS. You can also use the “Track Order” page.
Shipping is free on most products. Any delivery fee (if applicable) will be shown at checkout.
Orders are usually delivered within 3–7 business days, depending on your location and product availability.
Please contact us immediately with photos/video proof. We will arrange a replacement or refund as per policy.
Currently, we ship only within India. International shipping may be available in the future.
Payment Information
We accept debit/credit cards, UPI, net banking, wallet payments, and other secure online payment options.
COD availability depends on product category and location. Wherever eligible, the COD option will appear at checkout.
Yes. We use encrypted and PCI-compliant payment gateways to protect your financial information.
Payment may fail due to incorrect details, network issues, or insufficient balance. You can try again using a different method.
If the payment is deducted but the order is not confirmed, it will auto-refund within 3–7 business days. You can contact support for help.
Currently, mixed payments are not supported. Only one mode of payment can be used per order.
No. We never store card details. All payments are processed securely through third-party gateways.
Yes. A digital invoice will be sent instantly to your registered email after the order is successfully placed.
Enter your valid coupon code on the cart or checkout page to apply the discount before completing the payment.
Currently, we support transactions only in INR (Indian Rupees).
Warranty & Returns
All Zerabyte products come with a minimum 6-month replacement warranty, depending on the product category.
The warranty covers manufacturing defects, malfunctioning parts, and internal hardware issues under normal usage conditions.
You can claim your warranty by contacting our support team with invoice, product serial number, and issue details.
Yes. A valid purchase invoice is required to process all warranty claims.
Products can be returned within 7 days of delivery if they are defective, damaged, or not functioning as expected.
Yes, return shipping is free for defective and wrong product deliveries.
Returns due to a change of mind are not accepted unless specifically allowed for promotional offers.
After inspection, refunds or replacements are processed within 5–10 business days depending on your request.
Products with physical damage, burned parts, tampering, or missing accessories are not eligible for returns.
You can contact the Zerabyte support team at:
📩 support@zerabyte.in | 📞 +91-9081550067
📩 support@zerabyte.in | 📞 +91-9081550067