Privacy Policy

9429694280Effective Date: 01/01/2018

At Zerabyte (Capatus Enterprises Pvt. Ltd.), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, interact with our services, or purchase our products. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide better services and an improved user experience. Information collected may include:

A. Personal Information

Provided directly by users during registration, purchase, or inquiry, such as:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (securely processed through third parties)

B. Technical and Usage Information

Collected automatically when using our website, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited and time spent on the site

• Cookies and tracking technologies

C. Communication Information

Information shared while contacting customer support, including:

• Emails

• Call recordings (when applicable)

• Chat conversations

We do not collect or store sensitive personal data such as religion, biometrics, financial records, Aadhaar numbers, or passwords unrelated to website login.

2. How We Use Your Information

We may use collected information for the following purposes:

• To process and deliver orders

• To create and manage user accounts

• To provide customer service and warranty support

• To send order updates, invoices, and tracking details

• To improve website performance and functionality

• To notify customers of offers, deals, promotions, and updates

• To prevent fraud, unauthorized access, and illegal activities

• For internal analysis, auditing, and product improvements

We do not sell or rent customer data to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance the website experience. Cookies help us:

• Maintain login sessions

• Remember user preferences

• Analyze website traffic and performance

• Show personalized suggestions and offers

Users can control cookie preferences in their browser settings. Disabling cookies may affect some website features.

4. Sharing of Information

We share information only when necessary and with trusted partners, including:

All third-party partners follow strict confidentiality and data protection rules. Your data is never shared for marketing without consent.

5. Data Storage and Security

We implement strict administrative, technical, and physical safeguards to protect user data from unauthorized access, loss, misuse, and alteration.

Security features include:

• Encrypted SSL website connection

• Secure payment gateway redirection

• Restricted access controls

• Routine monitoring and malware protection

However, due to the nature of the internet, no system is fully risk-proof. Users acknowledge that data transmission over the internet is never 100% secure.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Data retention timeline examples:

• Order and billing records: up to 7 years (for legal compliance)

• Account details: until the user deletes their account

• Communication records: as required for support and safety

7. Your Rights

Users have the right to:

• Request access to their stored personal information

• Ask for correction of inaccurate or outdated details

• Request account deletion and data removal (where legally permitted)

• Withdraw marketing communication consent

• Disable cookies or tracking features

To exercise any of these rights, contact us using the details below.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal data from minors. If such information is discovered, it will be deleted immediately.

9. Marketing and Communication

With consent, users may receive:

• Promotional offers

• Product launch updates

• Bundle offers and discounts

• Technical tips and brand news

Users may opt out at any time by:

• Clicking the unsubscribe link in emails

• Contacting our support team

Opting out of marketing does not affect transactional messages like invoices and order confirmations.

10. Third-Party Links

Our website may contain external links to other platforms for informational purposes. Zerabyte is not responsible for:

• Content on third-party websites

• Privacy practices and data policies of external platforms

Users access external links at their own discretion.

11. Policy Updates

This Privacy Policy may be updated periodically to reflect:

• Changes in legal regulations

• Improvements in security practices

• Service or product upgrades

Updates will be published on the website with a revised “Effective Date.” Continued usage of the website indicates acceptance of the updated policy.

12. Contact Information

For questions, concerns, or privacy-related requests, you can contact us at:

Address:
A-105/106, Shivalik Plaza, Utran Kapodra Bridge, Surat-394101, Gujarat, India

Phone: +91-9429694280
Email: support@zerabyte.in
Website: www.zerabyte.in

We aim to respond to all privacy inquiries within 7 business days.

13. Acceptance of Privacy Policy

By using our website and services, you acknowledge that:

• You have read and understood this Privacy Policy

• You consent to the collection and use of your information as described

• You agree to periodic updates to the policy (if applicable)

If you disagree with any part of this policy, please discontinue website usage immediately.

14. Final Statement

Zerabyte is deeply committed to ensuring transparency, fairness, and protection of customer data. We continuously enhance our security systems and implement ethical practices so that your experience remains trustworthy and safe.

Your privacy matters to us — and we are dedicated to protecting it.