Privacy Policy

 

1. Introduction

At Zerabyte, a brand of Capatus Enterprises Private Limited, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://zerabyte.in, purchase our products, or engage with our services. By accessing or using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

2.1 Personal Information

When you interact with us, we may collect personal details such as:

  • Identity Information: Name, gender, date of birth

  • Contact Information: Email address, phone number, mailing address

  • Account Information: Username, password, account preferences

  • Payment Information: Credit/debit card details, billing address

  • Transaction History: Purchase records, service requests, support interactions

2.2 Technical Information

We may automatically collect technical data when you visit our website, including:

  • Device Information: IP address, browser type, operating system

  • Usage Data: Pages visited, time spent on pages, click patterns

  • Cookies and Tracking Technologies: To enhance user experience and analyze website traffic

2.3 Sensitive Personal Data

With your explicit consent, we may collect sensitive personal data such as:

  • Financial Information: Bank account details for processing refunds or payments

  • Health Information: If you opt for products requiring health-related data

3. How We Use Your Information

We use the collected information for the following purposes:

  • Product and Service Delivery: To process orders, provide customer support, and deliver products/services

  • Account Management: To create and manage your user account, preferences, and settings

  • Communication: To send order confirmations, updates, promotional offers, and newsletters

  • Improvement of Services: To analyze usage patterns and enhance our website and services

  • Legal Compliance: To comply with legal obligations and resolve disputes

4. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors who assist in operations, such as payment processors, delivery services, and IT support

  • Legal Authorities: Government agencies or legal entities when required by law or to protect our rights

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We ensure that third parties adhere to strict data protection standards through contractual agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Secure transmission of sensitive data using SSL/TLS protocols

  • Access Controls: Restricting access to personal data to authorized personnel only

  • Regular Audits: Conducting security audits to identify and mitigate vulnerabilities

While we strive to protect your information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under Indian data protection laws, you have the right to:

  • Access: Request a copy of your personal information held by us

  • Correction: Update or correct inaccuracies in your personal data

  • Deletion: Request the deletion of your personal information, subject to legal obligations

  • Objection: Object to the processing of your personal data in certain circumstances

To exercise these rights, please contact us at hello@zerabyte.in. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.

You can control cookie settings through your browser. However, disabling cookies may affect certain functionalities of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. International Data Transfers

If you are accessing our services from outside India, please be aware that your information may be transferred to and processed in India. By using our services, you consent to the transfer of your information to India, where data protection laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed about how we protect your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: hello@zerabyte.in

Phone: +91-90815 50067

Address: A-105/106, Shivalik Plaza, Utran, Surat, Gujarat, India-394103.

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