Refund and Returns Policy
Brand: ZERABYTE
Company: Capatus Enterprises Private Limited
Website: https://zerabyte.in At Zerabyte, we prioritize customer satisfaction. This Return and Refund Policy explains the terms and conditions for returning products and receiving refunds for purchases made through our website or authorized channels.
1. Eligibility for Returns
Products purchased from Zerabyte may be eligible for return if:
The product is defective, damaged, or not as described.
The return request is made within 15 days of receiving the product.
The product is returned in original packaging, with all accessories, manuals, and proof of purchase.
Note: Customized products, software licenses, or consumables may not be eligible for return unless defective.
2. Return Process
To initiate a return:
Contact Zerabyte customer support at hello@zerabyte.in or call [Insert Phone Number].
Provide your order number, product details, and reason for return.
Our team will guide you with a return authorization and shipping instructions.
Ship the product back to the designated address securely.
3. Inspection and Approval
Once the returned product is received, Zerabyte will inspect it to ensure:
The product is unused or defective.
All original accessories, packaging, and documents are included.
If the product meets these criteria, the return will be approved.
4. Refund Process
Approved refunds will be processed to the original payment method within 7–10 business days.
Shipping charges for non-defective returns may be deducted from the refund amount.
In case of defective products, shipping costs for returns will be borne by Zerabyte.
5. Exchange Policy
If you wish to exchange a product, contact customer support with your order details and reason.
Exchanges are subject to product availability.
The exchange process follows the same inspection and approval procedure as returns.
6. Non-Returnable Items
Certain items are not eligible for return or refund, including:
Consumable products such as cables, adapters, or batteries (unless defective)
Customized or personalized products
Products damaged due to misuse, accidents, or unauthorized modifications
7. Damaged or Defective Products
If a product is damaged during shipping or arrives defective, contact customer support immediately.
Provide photographs of the damage/defect along with order details.
Zerabyte will arrange a replacement or full refund at no additional cost.
8. Cancellation Policy
Orders can be cancelled before shipping by contacting customer support.
If the order has already been shipped, customers must follow the return process to obtain a refund.
9. Contact Information
For all returns, refunds, or exchanges, contact:
Zerabyte – Capatus Enterprises Private Limited
Email: hello@zerabyte.in
Phone: +91-90815 50067
Address: A-106/105, Shivalik Plaza, Utran, Surat, Gujarat, India-394103.